ENAPS GENERIC FRAMEWORK

ENAPS - European Network for Advanced Performance Studies, the ENAPS framework is the result of further development from the TOPP program. 1

Business Process

Product Development

¨ Product Research

¨ Product Engineering & Design

¨ Process Engineering & Design

¨ Co-engineering

Obtaining Customer Commitment

¨ Market Development

¨ Marketing & Sales

¨ Tendering

Order Fulfillment

¨ Procurement and inbound logistics

¨ Production Planning & Quality

¨ Manufacturing & Assembly

¨ Distribution & Outbound Logistics

¨ Order Processing

Customer Service

¨ After-Sales Service

¨ Product Take Back

Secondary Processes

Support

¨ Financial Management

¨ Human Resource Management

¨ Information Management

¨ Maintenance

¨ Internal Control of Health, Environment, and Safety

Evolution

¨ Continuous Business Process Improvement

¨ Product Research

¨ Production Technology Research

¨ Human Resource Development

¨ Supplier Base Development

¨ Development of External Relations

¨ Strategic Planning

Reference1 - Business Process Improvement Toolbox, Bjorn Andersen. © 1999 by ASQ - ISBN: 0-87389-438-3. See: ASQ Quality Press at 800-248-1946 for other ASQ Quality Press books, videotapes, audiotapes, software, and other organizational performance improvement tools.